Based on data middle-ground，the customer emotion investigation platform integrates customers’ whole life cycle contact data, sorts the customer journey and analyzes investigation needs to acquire true customer emotions.
By standardized, process and visual methods, the platform builds refined service follow-up process, provides data basis for enriching product forms, optimizing product quality and meeting different consumer needs, thus helping enterprises gain differentiated product strength and enhance industrial core competitiveness.
Consumers are reached from all channels to engage in little-disturbance or disturbance-free investigation in the whole process.
In all-link accurate investigation of marketing, investigation is automatically triggered, circulated and analyzed.
Whole-process real-time monitoring and service capability
Integration of marketing assessment and quality supervision
